Support and Services Overview
Protect and Optimize Network Performance with World-Class Support from Pluribus Networks
By choosing Pluribus Netvisor technology for your next generation network, you have made an important decision to keep your organization on the leading edge of networking technology.
World-Class Global Support Committed to Your Success
Our entire expert support staff are escalation-class engineers who have deep network engineering and product expertise to handle virtually any situation, and exceed your organizations support expectations.
Whether you need round-the-clock, mission-critical high-touch support, or just want escalation back-up, Pluribus Networks offers a wide range of support options and advanced services spanning the entire network lifecycle to help protect your investments, keep your network up and running and assure success.
Based upon the selected support level, live TAC personnel can be accessed 24 hours a day, 365 days per year. All support is delivered by Pluribus Networks employees who are geographically distributed to meet global support requirements.
Pluribus FreedomCare Support Programs
Pluribus FreedomCare provides expert technical support and flexible extended hardware coverage options that enables the IT team to proactively support Netvisor ONE powered infrastructure to enable rapid problem resolution and reduce the impacts from downtime.
When selecting one of our FreedomCare support offerings, IT operations teams are assured that the highest level of technical expertise is always available anywhere, anytime. With Pluribus FreedomCare your organization will be empowered to solve problems faster and improve operational efficiency to allow your team more time to focus on driving business innovation.
Pluribus FreedomCare Support Programs Provide:
- Unlimited access to the global TAC team
- Software and switch device support
- Software upgrades and updates
- Advance hardware replacement options
- Self-service case management
- Online technical resources
- Support community
Advanced Services Accelerate Deployment Success
Pluribus Networks provides an extensive range of Advanced Services that span from planning and implementation to ongoing network tuning and optimization.
Expert consultants are available to augment your existing network operations staff to accelerate rollout for large deployments, or bridge resource gaps to support technology initiatives that help your organization transition to a cloud-optimized network. Pluribus Networks Advanced Services can encompass a partial technology refresh where existing infrastructure will be leveraged, a substantial technology refresh, or a completely new infrastructure architecture deployment.
